Requesting a refund
How the refund flow works, and what you can pick from.
From Trust & Safety, the Refund flow lets you pick from your paid orders and choose a reason (non-delivery, a duplicate charge, or fraud) before submitting.
Only orders marked as paid are eligible to select, so you won't accidentally file a refund request against something that was never actually charged.
Once submitted, you can track the status of your request from the same Trust & Safety page rather than needing to follow up by email.