Resolving a dispute
For when a refund or report alone isn't enough.
A dispute is for when a refund request or a report hasn't resolved things and you need a third party (ProdLinc's moderation team) to step in and make a call.
It's a separate flow from a plain refund request, since it's meant for cases that need more back-and-forth than a straightforward reason-and-approve decision.
As with refunds and reports, you can track a submitted dispute's status without needing to re-explain it over email.